PUBLIC OFFER (SERVICE AGREEMENT)for Freight Forwarding and Related Logistics Services LLP “Qoovee Cargo”, Kazakhstan

1. General Provisions
1.1. This document constitutes a public offer issued by “Qoovee Cargo” LLP (hereinafter – the "Service Provider") to an unlimited number of persons to enter into a freight forwarding and logistics services agreement in accordance with the Civil Code of the Republic of Kazakhstan.
1.2. This public offer is a legally binding proposal, and acceptance of the offer forms a service agreement without the need to sign a separate contract.
1.3. Acceptance (Accession) of this offer shall be deemed completed when the Client performs any of the following actions:
  • marking the checkbox “I agree with the Public Offer” on the Service Provider’s website;
  • submitting an online shipment request form (hereinafter – the “Request”);
  • paying an invoice issued by the Service Provider.
1.4. Upon acceptance, the Client and the Service Provider are considered to have concluded a legally binding Agreement for Freight Forwarding and Logistics Services based on this Public Offer and the specific Request submitted by the Client.

2. Definitions
2.1. Client – any legal entity or individual that has accepted the Public Offer.
2.2. Request – an electronic form completed by the Client containing details of the shipment (cargo parameters, route, preferred date, selected tariff, and additional services). It constitutes an integral part of the Agreement.
2.3. Tariff – the service cost calculated individually for each shipment, depending on cargo characteristics, route, airline rules, and market conditions.
2.4. Cargo – any property accepted for transportation.
2.5. Services – freight forwarding, air transportation arrangement, storage, consolidation, customs support, cargo handling, documentation, and other logistics services performed by the Service Provider or third parties.

3. Subject of the Agreement
3.1. The Service Provider arranges and performs freight forwarding and related logistics services, including but not limited to:
  • international and domestic air cargo transportation arrangements;
  • forwarding operations;
  • warehousing;
  • consolidation;
  • preparation and issuance of transport documentation (AWB, CMR, etc.);
  • customs support (if requested);
  • other services as specified in the Request.
3.2. The exact scope, parameters, deadlines, and cost of services for each shipment are determined in the Client’s submitted Request.
3.3. Right to Engage Third Parties
The Service Provider is entitled, at its sole discretion, to engage any third parties for service execution, including but not limited to:
  • airlines,
  • subcontracted freight forwarders,
  • ground handling agents,
  • logistics terminals and warehouses,
  • transport companies,
  • courier services,
  • customs brokers,
  • other contractors.
3.4. The Client expressly agrees that engaging third parties is normal practice in logistics and does not require separate approval.
3.5. The Service Provider is responsible only for services performed directly by the Service Provider and is not liable for the actions or omissions of third parties, except as expressly required by Kazakh law.
3.6. Claims related to carrier liability (e.g., airline-related damages, losses, delays) shall be resolved within the liability limits and rules of the respective third parties or carriers.

4. Tariffs and Acceptance of Cost
4.1. Tariffs vary depending on direction, weight, volume, seasonality, airline regulations, and other cargo characteristics.
4.2. The applicable tariff for a specific shipment is indicated in the Client’s Request.
4.3. Submission of the Request confirms the Client’s full agreement to the tariff and all surcharges.
4.4. The Service Provider may update tariffs at any time before the Request is submitted.
4.5. If actual cargo weight/volume differs from the declared parameters, the Service Provider may:
  • recalculate the tariff,
  • withhold the cargo until the balance is paid,
  • or decline the shipment.
5. Formation of the Agreement
The Agreement is deemed concluded once the Client:
  • agrees with the Public Offer on the website,
  • submits the Request,
  • or pays the invoice.
All communications and documents are exchanged electronically.
6. Payment Procedure
6.1. Services are provided based on a prepaid invoice issued after receiving the Request.
6.2. Services are rendered only after 100% prepayment, unless otherwise stated.
6.3. Bank fees are borne by the Client.
6.4. The Service Provider may delay shipment or retain cargo until full payment is received.

7. Client Obligations
The Client undertakes to:
7.1. Provide accurate cargo details (weight, volume, nature of goods, value, HS code, packaging).
7.2. Ensure the cargo complies with aviation, customs, and international transport regulations (IATA, ICAO).
7.3. Provide appropriate packaging, labeling, certificates, and permits.
7.4. Pay all invoices on time.
7.5. Indemnify the Service Provider against losses or penalties caused by incorrect cargo information, improper packaging, or violations by the Client.

8. Limitation of Liability
8.1. The Service Provider is not liable for:
  • actions of airlines, airports, customs authorities, or other state agencies;
  • flight delays, cancellations, or schedule changes;
  • damage caused by improper packaging provided by the Client;
  • hidden defects of the cargo;
  • inaccurate information from the Client.
8.2. The Service Provider’s liability is limited to the actual amount of the fee received or compensation paid by third parties (e.g., airlines) in accordance with their rules.
8.3. The Service Provider is not responsible for Client’s lost profits.

9. Insurance
9.1. Cargo is transported without insurance unless explicitly requested by the Client.
9.2. Insurance is provided only upon separate request and at the Client’s expense.
9.3. The Service Provider is not responsible for the absence of insurance.

10. Customs Formalities
10.1. The Client is responsible for providing all documents required for customs clearance.
10.2. Customs brokerage services are provided only upon separate request.
10.3. All customs duties and taxes must be paid by the Client.

11. Data Protection and Confidentiality
11.1. Acceptance of the Offer constitutes consent to the processing of personal and business data in accordance with the laws of Kazakhstan.
11.2. Confidentiality is maintained unless disclosure is required by law.
12. Force Majeure
12.1. Parties are released from liability due to force majeure events such as war, government restrictions, natural disasters, epidemics, or transport bans.
12.2. Deadlines are extended for the duration of such events.

13. Modifications and Termination
13.1. The Service Provider may amend the Public Offer at any time.
13.2. The new version becomes effective upon publication.
13.3. The Client may cancel the Request before payment.

14. Governing Law and Dispute Resolution
14.1. This Agreement is governed by the laws of the Republic of Kazakhstan.
14.2. Disputes shall be resolved through negotiation, and if unresolved, through the courts of Kazakhstan at the location of the Service Provider.

15. Service Provider DetailsLLP “Qoovee Cargo”
BIN: 250640008354
Address: KAZAKHSTAN, ALMATY region, ALMATY city, ZHETYSUSKY microdistrict, ZHAYSAN STREET, building 26/23, of. 25
Phone: +7 702 796 7330
Email: qoovee.team@gmail.com

Bank Details:
Account number: KZ5496502F0019900171USD
BIC Bank: IRTYKZKA
Name of the branch: Branch of JSC "ForteBank" in Almaty
KB: 17
Client: Qoovee Cargo LLP
Made on
Tilda